At BrandsRedChain, we stand behind the quality of our premium & quality products. This policy outlines the terms for returns and refunds on B2B wholesale, bulk, and export orders.

1. Eligibility for Returns

We accept returns only under these conditions:
✅ Defective/Damaged Products:

• Report within 7 days of delivery.

• Provide clear photos/videos of the issue.
  ✅ Incorrect Shipment:

• Wrong product or quantity shipped (must notify within 48 hours).

❌ Non-Returnable Items:

• Custom or private label orders.

• Opened/used Shilajit containers.

• Orders delayed by customs/transport issues.

2. Return Process

1️⃣ Contact Us: Email contact@brandsredchain.com with:

• Order number & proof of defect (photos/video).

• Business tax ID for verification.
  2️⃣ Approval: We’ll respond within 3 business days with return instructions.
  3️⃣ Ship Back: Send products to our approved facility (address provided).

• Buyer covers return shipping unless the error was ours.

3. Refund Terms

• Approved Refunds: Processed within 14 business days via original payment method.

• Partial Refunds: Issued if only part of the order is defective.

• B2B Credit Option: Request store credit for future wholesale purchases.

4. International Returns (Export Orders)

• Customs Fees: Buyer is responsible for any duties/taxes on returned items.

• Documentation: Must include all original certificates and lab reports.

5. Quality Assurance

All products are pre-inspected and lab-tested before shipment. Refunds will not be issued for:

• Buyer’s change of mind.

• Improper storage/use of Products post-delivery.

Need Help?
Contact our support team:
📧 Email: support@brandsredchain.com
📞 Phone: 92 335 2424073, 60 14-640 1291
🕒 Hours: 24/7